Hoàn/Hủy véChính sách hoàn tiền
Dưới 24h trước ngày khởi hànhKhông được hoàn,hủy.
Từ 24h-48h trước ngày khởi hànhHoàn 30% (Phí thanh toán online do khách hàng chịu)
48h trước ngày khởi hànhHoàn 100% (Phí thanh toán online do khách hàng chịu)

SALES POLICY

- Customers shopping at www.emddi.com can view and buy bus tickets online on the company website.
- After customers fill in all information and make payment, we will send online ticket information to you via email or text message within 24 hours after confirming successful payment. After receiving the ticket, please keep the ticket to use the service within the specified time limit.
Process and method of exchanging goods for customers:

Step 1: Notice of ticket change or cancellation
If you want to change or cancel your ticket, please contact our customer department by phone: 0283 9143956 or email: support@emddi.com

Step 2: We confirm
After receiving the customer's requested information, we will proceed to confirm customer information and ticket status

Step 3: Confirm ticket change or cancellation
After receiving and checking, if the customer's ticket information complies with the regulations on ticket change or cancellation, we will notify the ticket cancellation or send new ticket information to the customer depending on the request for cancellation or change. .
1. Shipping and delivery policy
We accept ticket changes or cancellations in the following cases:
- Change the ticket type with higher validity provided the purchased ticket has not been activated
- Cancel tickets in cases of force majeure or supplier error (natural disasters, war, system errors...)

Refund fee: You will receive a 100% refund of the booking fee if the error belongs to the company. In other cases, costs will be calculated according to regulations:
2. Return regulations
3. Warranty policy
Are not
Purpose and scope of collection:

The main data collection on the website www.emddi.com includes: email, phone, login name, login password, age, customer (member) address. This is the information the company needs members to provide when registering to use the service and the company contacts to confirm when customers register to use the service on the website to ensure benefits for customers.

During the payment transaction process at the website www.emddi.com, we only store detailed information about the member's paid order, information about the member's bank account number will not be stored. .

Members will be responsible for the security and storage of all service usage activities under their registered name, password and email. In addition, members are responsible for promptly notifying the website www.emddi.com about unauthorized use, abuse, security violations, and storing third parties' registration names and passwords for suitable solutions.

Scope of information use:

The company uses the information provided by members to:

Provide services to customers
Send notifications about information exchange activities between members and website www.emddi.com
Prevent activities that destroy members' user accounts or activities that impersonate members;
Contact and resolve with members in special cases.
Do not use members' personal information other than for confirmation and contact related to transactions at www.emddi.com
People or organizations that may have access to customer information

Customers' personal data is not provided to third parties, only members and website administrators www.emddi.com have access to the information. In case of legal requirements: The Company is responsible for cooperating in providing members' personal information upon request from judicial agencies including: Procuracy, courts, police investigation agencies. related to certain legal violations by customers. In addition, no one has the right to violate members' personal information.

Address of the information collection and management unit

EMDDI JOINT STOCK COMPANY
Address: Lot T2-4, Street D1, Ho Chi Minh City Hi-Tech Park, Tan Phu Ward, District 9, HCM
Phone: 0283 9143956
Email: support@emddi.com
Website: www.emddi.com
Information storage time:

The member's personal data will be stored until cancellation is requested or the member logs in and makes the cancellation. In all cases, member personal information will be kept confidential on www.emddi.com's server

Means and tools for users to access and edit their personal data:

Members have the right to check, update, adjust or cancel their personal information by logging into their account and editing personal information or asking www.emddi.com management to do so. This.

Commitment to protecting customer personal information:

EMDDI commits to absolute confidentiality of members' personal information on www.emddi.com according to EMDDI's personal information protection policy. The collection and use of each member's information is only carried out with that customer's consent, unless otherwise prescribed by law.

Do not use, transfer, provide or disclose to any third party the member's personal information without the member's consent.

In case the information server is attacked by hackers leading to loss of member personal data, www.emddi.com will be responsible for reporting the incident to the investigating authorities for timely and informed handling. Notify members.

Absolute confidentiality of all members' online transaction information, including digital accounting invoice information and documents on www.emddi.com.

The management board of www.emddi.com requires individuals, when registering/purchasing to become members, to provide all relevant personal information such as: Full name, contact address, email, certificate number. ID card, phone number, account number, payment card number..., and is responsible for the legality of the above information. The management board of www.emddi.com is not responsible nor will it resolve any complaints related to that member's rights if it considers all personal information that member provided when initially registering. is not correct

Mechanism for receiving and resolving complaints related to customer personal information

Members have the right to submit complaints about personal information being misused or violating notices to EMDDI via email: support@emddi.com. When receiving this feedback, the Company is responsible for implementing technical and professional measures to verify the reported content.
The processing time for feedback related to customer personal information is 15 days
4. Information security policy
5. Payment method
When shopping at www.emddi.com, you can choose one of the following payment methods for the fastest and most convenient:

- Pay via other forms of payment such as: Visa, Master Card
- Or pay by bank transfer to us using the following account information:
EMDDI JOINT STOCK COMPANY
Address: Lot T2-4, Street D1, Ho Chi Minh City Hi-Tech Park, Tan Phu Ward, District 9, HCM
Account number: 1402-1485-103-1125
At the bank: Vietnam Import-Export Commercial Joint Stock Bank - Branch District 4 - HCM

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© EMDDI GROUP 2019